La loi nous donne des droits sur papier. Mais, devant un commerçant intraitable, comment les faire valoir?

La première réponse des commerçants est souvent un refus très ferme qui a pour effet de décourager de nombreux consommateurs. Pourtant, l’expérience de l’ACEF montre qu’en persévérant, on obtient souvent gain de cause. Près de 80% des gens qui font une plainte obtiennent satisfaction. Par contre, 100% de ceux qui ne font rien n’obtiennent rien!

À la fois pour récupérer ton argent et pour avoir la satisfaction d’obtenir justice, tu trouveras dans cette section des informations sur les recours à entreprendre.


La rétrofacturation (problème lors d’achats par Internet)

Commissaire aux plaintes relatives aux services de télécommunication (CPRST)

Autres sections à venir

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